BOXpoll - A weekly consumer survey on current events, culture and ecommerce logistics
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Current Events

lady clicking photograph
Green acres is the place to be
The physical dispersion of consumers will change everything…and also ecommerce logistics.
Globe with a sad face
How do you say…’never mind’?
We asked cross-border shoppers about their pain thresholds—with returns
Old lady watching over the fence
Disapproving neighbors…are still neighbors
We built a Cross-border Market Value Model to stack rank opportunities for US brands among skeptical international consumers.
USA and Canada flags wooden sign
Southern exposure: Canadian attitudes towards US brands
Canadian consumers report spending 41% of their total online purchases with US-based retailers.
Trucks moving across France-UK
Long distance relationships are hard
Brexit agreement redraws lines among cross-border consumer behaviors.
Package thief caught on video doorbell system stealing a box delivery from the front step of a suburban home
Porch piracy is a problem. Or so I’ve heard.
7 in 10 say that it’s a problem that needs to be solved ASAP. 1 in 5 have actually experienced it.
Online shopping, boxes delivered to someone's front door
How many deliveries are too many?
More than half of consumers have become more aware of the growing mountain of boxes at their doors since the start of the pandemic. Few feel inclined to change it.
Men at the isle in the supermarket deciding what to buy
IDK, maybe being undecided is a choice
They may be unsure who to vote for or how they feel about the pandemic, but undecided voters are certain about these two things.
Little boy sitting on sofa next to Christmas tree
Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.
Herbs and spices on table
More than Netflix & Stitch Fix
Subscription services—both digital and physical—have seen significant growth in the pandemic.
But does the adoption have staying power?
Mailman at the door
Ho, ho, hold on—where’s my package?
Ho, ho, hold on—where’s my package?
young people in line keeping distance and wearing mask
All at once: when consumers, culture, and COVID-19 collide
What we’ve discovered—and still have to learn—about the new age of ecommerce order experiences.
People in line to get the vaccine
The vaccine cometh: what’s on consumers’ minds?
42% of consumers plan to shop even more online after the pandemic ends.
Young lady reviewing her cell phone
Value wins over values
US consumers prefer ecommerce brands who offer easy order experiences over those who focus on values & beliefs (if given the choice).
man disinfecting a package
Disinfecting delivery
Online shoppers are protecting themselves from germy packages.

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