Current Events
Mid-term report cards
Halfway to peak 2021 and amid pandemic recovery, we asked consumers to grade their online order experiences by retail category.
Song of the Summer: Stimmy & Jab?
How much of an impact will the vaccine have on summer spending? The answers surprised us.
How do you say…’never mind’?
We asked cross-border shoppers about their pain thresholds—with returns
Return of the Zoomies
In-school learning is set to return in full force. What does this mean for back-to-school sales?
Southern exposure: Canadian attitudes towards US brands
Canadian consumers report spending 41% of their total online purchases with US-based retailers.
Long distance relationships are hard
Brexit agreement redraws lines among cross-border consumer behaviors.
Porch piracy is a problem. Or so I’ve heard.
7 in 10 say that it’s a problem that needs to be solved ASAP.
1 in 5 have actually experienced it.
How many deliveries are too many?
More than half of consumers have become more aware of the growing mountain of boxes at their doors since the start of the pandemic. Few feel inclined to change it.
IDK, maybe being undecided is a choice
They may be unsure who to vote for or how they feel about the pandemic, but undecided voters are certain about these two things.
Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.
More than Netflix & Stitch Fix
Subscription services—both digital and physical—have seen significant growth in the pandemic.
But does the adoption have staying power?
But does the adoption have staying power?
Ho, ho, hold on—where’s my package?
Ho, ho, hold on—where’s my package?
All at once: when consumers, culture, and COVID-19 collide
What we’ve discovered—and still have to learn—about the new age of ecommerce order experiences.
The vaccine cometh: what’s on consumers’ minds?
42% of consumers plan to shop even more online after the pandemic ends.
Value wins over values
US consumers prefer ecommerce brands who offer easy order experiences over those who focus on values & beliefs (if given the choice).
Disinfecting delivery
Online shoppers are protecting themselves from germy packages.
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