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What’s the value of a guarantee?
Guaranteeing delivery builds confidence, conversions and (gasp) beats fast shipping with most consumers.
Logistics needs people. So where are the people?
We explore why there’s a logistics labor shortage in the midst of massive unemployment.
Slow your roll
Fast delivery isn’t as fast as you might think — and might not be worth as much as it recently was.
Peak purchasing preview
We asked consumers when and how much they expect to spend this holiday. The answers weren’t what we were expecting.
Packaging in the age of YouTube
We return to one of our most popular topics—what consumers believe packaging is worth. Gen Zers (among others!) continue to surprise us.
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
Returns: a convenience wasteland?
More than 3 in 4 consumers said recent online returns experiences were a hassle. We wanted to learn why.
How do you say…’never mind’?
We asked cross-border shoppers about their pain thresholds—with returns.
Checking the green box
Brands are weighing the business value of sustainable products and packaging. Here’s what consumers think.
Speed is in the eye of the beholder
Here’s where distance doesn’t lower shipping expectations among cross-border consumers.
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.
Reconsidering the need for speed
In the aftermath of pandemic-fueled shipping delays and in anticipation of ecommerce’s largest peak ever—we asked consumers, what does “fast” shipping mean anymore?
Are consumers ‘flattening the curve’ of peak shipping volumes?
In a year when uncertainty abounds, there’s plenty to share this holiday season.
Curbside pickup is having a moment
So why do 1 in 4 consumers feel like they're being put to work?