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The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.
Reconsidering the need for speed
In the aftermath of pandemic-fueled shipping delays and in anticipation of ecommerce’s largest peak ever—we asked consumers, what does “fast” shipping mean anymore?
Are consumers ‘flattening the curve’ of peak shipping volumes?
In a year when uncertainty abounds, there’s plenty to share this holiday season.
Curbside pickup is having a moment
So why do 1 in 4 consumers feel like they're being put to work?
“It’s always been a hassle, but now…”
Consumers, delivery tracking…and anger management
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.