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Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
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New USPS® HazMat fees, stricter enforcement, and the $50 mistake you don't want to make
USPS is introducing new HazMat fees and stricter enforcement, including a $50 non-compliance penalty. Learn which products qualify, how to avoid costly mistakes, and stay compliant.
July USPS<sup>®</sup> changes explained: How to avoid surprise mailing and shipping costs
USPS rate changes take effect July 12, impacting postage, Certified Mail, dimensional weight pricing, Ground Advantage shipments, and HazMat fees. Learn how to reduce costs and stay compliant.
The hidden cost of managing resident notices the same way you did five years ago
Sending a resident notice is only half the process. Discover how property managers are modernizing recordkeeping with digital proof of mailing and delivery.
How much will the next shipping rate increase cost your business?
Rate increases affect every business differently. Learn how shipping analytics can forecast costs, support budgeting, and uncover savings before new carrier rates take effect.
The growing importance of audit-ready taxpayer notification records
Audits, appeals, and taxpayer inquiries all require one thing: documentation. Learn why tax offices are prioritizing audit-ready notification records.
Healthcare's biggest cybersecurity risk may not be where you think
As cyber threats evolve, healthcare organizations must secure more than IT systems. Learn how resilient communications, shipping, and operational workflows strengthen security and continuity.
Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
Let’s get digital (with returns)
Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.
Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.