Smarter Receiving: Technology for Inbound Package Management

The sheer volume of parcel deliveries can quickly overwhelm the mail center. How can your business manage packages and ensure nothing gets lost in the shuffle? There are intelligent software solutions that track inbound package and asset from arrival to delivery.
SendTech Staff Pitney Bowes
08/26/2025 Receiving

Global parcel shipping volume hit 22.37 billion in 2024 and is projected to reach 225 billion by 2028. That equates to about 66 parcels per person and the number of parcels shipped is a mind-blowing 710 per second. All this leads to overcrowded mail centers, misplaced packages, and long package pickup lines.

Inbound tracking

PitneyTrack®, inbound package and asset tracking solutions offer comprehensive tracking and visibility for inbound packages. Inbound tracking capabilities increase the understanding of incoming volume and ensure all packages are delivered on time and in the proper places.

With comprehensive inbound shipping management software, employees responsible for incoming packages and important mail can quickly establish a chain of custody.

  • What just came in?
  • Who is it for?
  • When was it moved?
  • Where is it now?
  • How will you know when it has arrived where it needs to go?

Take Inbound Package Management a few steps further

PitneyTrack also offers advanced capabilities that does all that and more. With capabilities such as multiple location management, PitneyTrack makes it easy to monitor and control the flow of parcels throughout your organization, across multiple locations – and in real-time, giving your mail center end-to-end control.

We know that each location has different recipients and may need customized workflows. With PitneyTrack, you can customize your workflows, location specific address books and even notifications all within the platform.

Understanding how long it takes to deliver packages on a specific route within the organization is essential for improving operational performance. By understanding delivery times, PitneyTrack helps to identify potential, delays, patterns and uncover inefficiencies with the route management feature.

Delivery routes can be created in the software, each with its own unique name and barcode that is then scanned when that mail stop is reached. All this data is synchronized within the software providing insights that can lead to smarter route planning, better allocation of resources, and more accurate delivery estimates for customers. 

And if you want to capitalize on that overall efficiency, how about understanding the package volume that is scheduled to arrive?

With PitneyTrack, you can view the carrier’s feed of scheduled incoming packages right within the software. Knowing how much is coming in and when, allows you to allocate your resources properly. And with all the package information already in the software, all that data is automatically updated once the package is received and scanned.

One Platform, multiple benefits

PitneyTrack solutions are available on the Shipping 360® platform, bringing together both inbound package management and efficient outbound shipping. Most organizations often send items between offices.

Together with our shipping software, PitneyShip® Enterprise, this feature offers a comprehensive view for both inbound and outbound package activity, tracking packages across multiple carriers, internal office locations, and users within your organization, all in one single view. How is that for efficiency? 

Make the Final Delivery Count

Adding to the convenience and efficiency of having everything you need on one single platform, ParcelPointTM Smart Lockers add an extra layer to each package’s journey by offering self-service pickup as delivery.

When your mail center employees are dealing with a high volume of packages daily, smart lockers ease the burden on staff. With signature or even photo confirmation, pickups are tracked, provide accountability for your mail center staff, and help to eliminate packages to be lost or delivered to the wrong person. They provide an efficient method for delivering inbound packages and streamline inbound package management for mail centers and offer safe, secure, and convenient pickup options for package recipients.

Smarter receiving

With package volumes increasing every day, getting your packages delivered quickly and accurately is more important than ever. Eliminate overcrowded mail centers and gain greater visibility on every package that comes into your organization, with smart receiving and delivery solutions from Pitney Bowes.

Learn more about inbound package management solutions at pitneybowes.com