Tag: convenience

Blog posts tagged with "convenience"
Returnament: Home pickup and drop-off locations
When it comes to carrier drop-off locations, the post office wins solidly as “the best balance of friction” against its two biggest competitors.
5m read06/15/22BOXpoll
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
06/01/22BOXcast
Podcast
Third party returns pickup is an unproven rookie
Despite being pitched as an ultra-convenient returns option, consumers rank third-party delivery services solidly last out of different methods for initiating a pick-up.
7m read05/12/22BOXpoll
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read04/12/22BOXpoll
Curb (or couch) your enthusiasm?
We ask consumers whether buy-online-pickup-somewhere is eating into the popularity of home delivery
2m read02/21/22BOXpoll
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
8m read01/21/22BOXpoll
Scotch tape…and a bottle of scotch
Online shoppers frustrated with gift wrapping yearn to have retailers do it for them
6m read12/22/21BOXpoll
SubSummit Special Edition: The loneliest AI
Chatbots hold great promise for retailers—but what do consumers think?
5m read09/20/21BOXpoll
Mid-term report cards
Halfway to peak 2021 and amid pandemic recovery, we asked consumers to grade their online order experiences by retail category.
3m read06/22/21BOXpoll
Packaging in the age of YouTube
We return to one of our most popular topics—what consumers believe packaging is worth. Gen Zers (among others!) continue to surprise us.
3m read05/21/21BOXpoll
Like having a limb ripped off
We asked consumers how they felt about various returns initiation processes. The responses were mostly metaphorical.
5m read05/20/21BOXpoll
Returns: a convenience wasteland?
More than 3 in 4 consumers said recent online returns experiences were a hassle. We wanted to learn why.
2m read03/20/21BOXpoll
Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.
4m read01/15/21BOXpoll
How many deliveries are too many?
More than half of consumers have become more aware of the growing mountain of boxes at their doors since the start of the pandemic. Few feel inclined to change it.
5m read12/15/20BOXpoll
“It’s always been a hassle, but now…”
Consumers, delivery tracking…and anger management
3m read11/15/20BOXpoll
Curbside pickup is having a moment
So why do 1 in 4 consumers feel like they're being put to work?
2m read11/15/20BOXpoll
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
4m read11/15/20BOXpoll
Value wins over values
US consumers prefer ecommerce brands who offer easy order experiences over those who focus on values & beliefs (if given the choice).
3m read10/15/20BOXpoll