Pitney Bowes Awarded “Outstanding Innovator” Award
The Pitney Bowes PB.com Web User Experience Team has been awarded UserTesting’s illumi Outstanding Innovator Award.
The illumi Awards recognize brands that have achieved extraordinary success using human insights to deliver world-class client experiences.
Watch and read about how Nat Sweeney, Director of UX, and Michael Touna, UX Manager, increased customer renewal rates by 133% by using customer insights to identify areas of focus for improvement. The team developed a new way to approach the renewal experience, resulting in a much better process and overall client experience.