Ecommerce return services

The most comprehensive set of Returns solutions


Partner with the reverse logistics experts

We leverage a unique blend of our diversified transportation capabilities, a network of national processing centers, consultative teams, and streamlined technology to design a returns process that fits your needs. Our Returns approach provides multiple ways for a customer to start a return while giving you options for configuring your returns transportation and processing priorities, creating the ideal mix of convenience, service, and experience for you and your customers.
Returns configured to your business
Mailbox

Top choices for starting returns

We provide hassle-free returns initiation options – choose from printer-less QR codes or printed labels and options for free home pick-up or drop-off at thousands of locations.
Delivery

Solutions for transportation & visibility

Improve planning with configurable transportation options that prioritize higher-velocity or higher-value items all reflected in accurate returns reporting.
Software

Returns processing choices

Leverage different options for processing returns, We can route to your facilities or leverage our partnerships for faster dispositioning.
Efficiency

Free, branded returns application

Consumer Connect makes initiating a return easy by enabling returns tracking, printer-less QR code capability, and home pick-up scheduling all featuring your brand front and center.

Deckers steps up their returns process

“With Pitney Bowes technology, customers have visibility into their entire returns process and we’re able to offer them the highest level of service. As a result, we have seen a significant decrease in returns-related contacts over the last three years.”

-- Jesse Carstens,

Senior Manager of Ecommerce Technology and Operations, Deckers Brands

Deckers steps
See how Pitney Bowes can make your ecommerce returns easier