Ecommerce return services
Our Designed Returns services provide a comprehensive set of options
Partner with the reverse logistics experts to craft an ideal solution balancing consumer convenience and operational efficiency
We leverage our unique blend of transportation capabilities, a network of national processing centers, consultative teams and streamlined technology to design a returns process that fits your needs. Our Designed Returns approach provides multiple ways for a customer to start a return while giving you options for configuring your returns transportation and processing priorities.
Returns configured to your business
Top choices for starting returns
We provide hassle-free returns initiation options – choose from printer-less QR codes or printed labels and options for free home pick-up or drop-off at thousands of locations.
Solutions for transportation & visibility
Improve planning with configurable transportation options that prioritize higher-velocity or higher-value items all reflected in accurate returns reporting.
Returns processing choices
Leverage different options for processing returns, We can route to your facilities or leverage our partnerships for faster dispositioning.
Free, branded returns application
Consumer Connect makes initiating a return easy by enabling returns tracking, printer-less QR code capability, and home pick-up scheduling all featuring your brand front and center.
Deckers steps up their returns process
“With Pitney Bowes technology, customers have visibility into their entire returns process and we’re able to offer them the highest level of service. As a result, we have seen a significant decrease in returns-related contacts over the last three years.”
-- Jesse Carstens,
Senior Manager of Ecommerce Technology and Operations, Deckers Brands
