Create post-purchase customer engagement with Consumer Connect
Connect through branded order tracking
When customers order something online, they’ll track its location a minimum of 4 times. Each is an opportunity to engage and communicate with customers.
Consumer Connect helps you take advantage of every touchpoint along your customer’s journey, and keeps customers immersed within the brand ecosystem you’ve created to foster customer relationships.
With Consumer Connect, you can create marketing and campaign real estate where it didn’t exist before that goes beyond just “Package Tracking”.
Branded order tracking improves ecommerce experiences by:
- Driving sales
- Decreasing lost ecommerce orders (WISMOs)
- Improving brand connections with online customers
- Promoting additional products within a branded environment
- Connecting with customers with social media links and feeds
- Keeping customers in-the-loop with SMS shipping updates
- Creating an intuitive ecommerce returns process
- Increasing loyalty and customer lifetime value
Consumer Connect allows you to engage with shoppers across the customer journey post-purchase at points that were previously underutilized.
Consumer Connect at a glance
Spartan – functional, data-driven, modern and simple to use.
Promotions and cross selling,
Rich brand exposure,
Access multiple label generation options, including printerless QR codes,
Easily locate drop-off locations,
Make the returns process easy and intuitive.