COVID-19 Updates

As the COVID-19 situation continues to evolve, the USPS and other carriers are adjusting their services to respond to current conditions. We are committed to helping you stay on top of these changes and will update this page frequently as more carrier news emerges.

Please review the most recent carrier changes below:
As of June 08, 2020
USPS ®
USPS First-Class and Priority Mail Services
Effective April 17, 2020:

The Postal Service’s flagship Priority Mail Express service, which guarantees overnight service, will not change.

Service commitments for local 1-day Priority Mail will not change.

Priority Mail’s two- and three-day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking, as well as up to $50 in free insurance.

With the extra day extension, customers should expect delivery using Priority Mail Open and Distribute (PMOD) to range from two to four days nationwide.

First-Class Package Service (FCPS) two- and three-day service commitments will also be extended to three and four days respectively.

Global Express Guaranteed Services also have been altered. For a full list of international and domestic updates, refer to usps.com.

USPS International Services

The USPS has suspended international mail service to more than 70 countries. The complete list of affected countries changes almost daily and can be found here.

Here are some important facts:
  • Items already in transit will be returned to sender.
  • Shippers are entitled to a full refund for items destined to a country where services have been suspended:
    • PC Postage users are instructed to request a refund through their PC Postage provider software.
    • eVS customers can request refunds using the USPS Business Customer Gateway.
    • If you purchased your label at the Post Office retail counter you can request a refund here.
  • Items that don’t require a customs form can be re-mailed once service is restored.
  • The service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
The latest information regarding USPS international service can be found here.

USPS General Services

  • The previously announced USPS mail hold procedures had been extended from April 30th to May 30th. This has now expired, we will provide any additional updates from USPS as they are available. Mail and packages that cannot be delivered due to a closed business or full mailbox will be held at the local post office for pick up. Businesses will now also have a grace period of 15 days after May 30th to pick up their mail or make other arrangements before the held mail is returned to sender. More can be found here.
  • The USPS has temporarily modified its procedures for obtaining signatures for deliveries that request Signature Services. Postal employees enter the recipient’s name and keep a safe distance when leaving the delivery at the location.

    • Importantly, the CDC, the World Health Organization, as well as the Surgeon General have indicated that there is currently no evidence that COVID-19 is being spread through the mail.


    USPS Coronavirus Business Customer FAQs

    Listen to our on-demand webinar, COVID-19 Impact on Carrier Services, recorded on April 23, 2020.

    Download this convenient FAQ document for additional guidance.

    UPS ®
  • Suspension of Service Guarantee: Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination.
  • Changes to Commitment Times: Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020, will be extended to end-of-day until further notice.

    • Visit the UPS Newsroom here.

    FedEx ®
  • Beginning June 8, FedEx will be implementing temporary peak surcharges to account for increased operating costs during this time. New fees include: a temporary surcharge on FedEx Smart Post packages, an oversized charge, and a residential delivery area charge. Read more here.
  • Effective immediately, and until further notice, FedEx has suspended its money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services.
  • FedEx has suspended Signature Required for most shipments.

    • Visit the FedEx Newsroom here.