Consumer FAQs

Many retailers and marketplaces use Pitney Bowes for various shipping services. Due to the significant increase in parcel volume related to
COVID – 19, we are experiencing delays in our parcel network. If you have questions about the status of your delivery or return, please contact the retailer or marketplace where you purchased your items.

Q. Can I change where my shipment will be delivered?
A. Unfortunately not. Once your order has been shipped by the retailer, the shipping address you provided will have to remain. If reshipping is required, please contact the retailer’s customer service department to determine what options are available.

Q. I need my package before the date it is expected to deliver, can I expedite my order?
A. Unfortunately not. Once a package has shipped from your retailer, we are unable to change or upgrade the service the service level of a package.

Q. My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). When can I expect this return to be processed and my credit to be applied?
A. Please contact the retailer from which you purchased your goods with any questions regarding returns processing, credits and/or final resolution on your return.

Q. Why does FedEx/UPS/USPS/Other carrier have my package?
A. Pitney Bowes partners with many carriers for the final delivery to your home/mailbox. They will be listed as the carrier on the order tracking from your retailer.

Q. How many attempts will the carrier make before my package is returned?
A. Typically, a carrier will attempt to deliver the package twice before the package is returned to the retailer. With some carriers you can also schedule a redelivery online, please see the carrier website for more details.

If you have additional questions, please contact your retailer or marketplace.