Scanning 2D barcodes in the SendSuite Mobile app for SendSuite Tracking Online

Learn how to scan 2D barcodes in the SendSuite Mobile app for SendSuite Tracking Online.

Products affected: SendSuite® Tracking Online

This is done in the mobile app, but the feature must first be configured in SendSuite Tracking Online on the desktop. See Enabling recipient capture from 2D carrier barcodes in SendSuite Tracking Online.

Features availability varies by subscription level. If you have any questions regarding your subscription level, please contact your administrator.

Sign in to the SendSuite Mobile application.
Tap Receive.
Tap the Quick Receive tab. "Name in the 2D barcode will be used" is displayed below the Recipient field.

Complete the Carrier and Package Location fields.
Scan a 2D barcode into the Tracking Number field. SendSuite Tracking Online attempts to populate the Recipient field with the ship-to information embedded in the 2D barcode.

Note: Depending on how the sender entered the recipient name, the name in the barcode may not exactly match a recipient in your contact list.

UPDATED: April 13, 2022