Resolve Unable to connect to remote server or Remote name could not be resolved when validating address in SendSuite Live

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Products affected: SendSuite® Live

Issue

When validating an address in SendSuite® Live, the error message "Unable to connect to remote server" or "Remote name could not be resolved" is displayed.

Cause

SendSuite Live requires access to various sites for address validation. One or more of the addresses are being blocked by a firewall, antivirus software, or network device.

Resolution

Ensure that your firewall, antivirus software, and network devices (switch, router, etc.) allow the following addresses. Consult with your IT department for assistance.

IOP Address Validation
https://iship.com/

Domestic
https://ibdsravp-partner-nv.pb.com/WebService/RatesAVService.asmx
https://ibdswebp-partner-nv.pb.com/WebService/Transaction.asmx
https://ibdswebp-re-partner-nv.pb.com/WebService/Transaction.asmx
https://ibdswebp-re-partner-nv.pb.com/WebService/Transaction.asmx

International
https://ibdsravp-partner-nv.pb.com/WebService/GlobalRatesAVService.asmx
https://ibdswebp-partner-nv.pb.com/WebService/GlobalTransaction.asmx
https://ibdswebp-re-partner-nv.pb.com/WebService/GlobalTransactionRe.asmx
https://ibdswebp-re-partner-nv.pb.com/WebService/GlobalTransactionRe.asmx

Tracking
https://ibdstrkp.pb.com/WebService/TrackingAPI.asmx
http://bnbusprt2trk2.pb.com/WebService/TrackingAPI.asmx

Production
https://ibdswebp1-ext.pb.com
https://ibdswebp2-ext.pb.com
https://ibdswebp3-ext.pb.com
https://ibdswebp4-ext.pb.com
https://ibdswebp25-ext.pb.com
https://ibdswebp26-ext.pb.com
https://ibdswebp27-ext.pb.com
https://ibdswebp28-ext.pb.com
https://ibdswebp5-ext.pb.com
https://ibdswebp6-ext.pb.com
https://ibdswebp7-ext.pb.com
https://ibdswebp8-ext.pb.com
https://ibdswebp39-ext.pb.com
https://ibdswebp40-ext.pb.com
https://ibdswebp41-ext.pb.com
https://ibdswebp42-ext.pb.com
https://ibdswebp9-ext.pb.com
https://ibdswebp10-ext.pb.com
https://ibdswebp11-ext.pb.com
https://ibdswebp12-ext.pb.com
https://ibdswebp13-ext.pb.com
https://ibdswebp14-ext.pb.com
https://ibdswebp15-ext.pb.com
https://ibdswebp16-ext.pb.co

UPDATED: August 14, 2021