Resolve The Waybill Number in your Primary Range are Expired when shipping DHL in SendSuite Live

Learn how to resolve the error "Package #1: The waybill numbers in your primary range are expired. The pending waybill number range could not be used for the following reason: The waybill numbers in your pending range are expired SHM5-A" when shipping via DHL in SendSuite Live.

Products affected: SendSuite® Live

Issue

When shipping via DHL in SendSuite® Live, the following error message is displayed:

Package #1: The waybill numbers in your primary range are expired. The pending waybill number range could not be used for the following reason: The waybill numbers in your pending range are expired SHM5-A.

Cause

The DHL waybill numbers have expired.

Resolution

To correct this issue:

Select Start > All Programs > ConnectShip Progistics.
Right-click on Progistics Management Console and select Run as administrator.
Select Carrier Configuration > DHL Express.
Select the Unit ID.
Select Edit.
Select the Waybill Number tab.
Verify that Auto-Generate Waybill Numbers is checked. If it is not checked, talk to your DHL contact before extending the expiration dates.
If Auto-Generate Waybill Numbers is checked, update the expiration date. Either set it for a later date or delete the data and leave it blank.

If the issue is still not resolved, contact software support.

UPDATED: August 14, 2021