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Resolve The Waybill Number in your Primary Range are Expired when shipping DHL in SendSuite Live

Learn how to resolve the error "Package #1: The waybill numbers in your primary range are expired. The pending waybill number range could not be used for the following reason: The waybill numbers in your pending range are expired SHM5-A" when shipping via DHL in SendSuite Live.
Products affected: SendSuite® Live

Issue

When shipping via DHL in SendSuite® Live, the following error message is displayed:
 
Package #1: The waybill numbers in your primary range are expired. The pending waybill number range could not be used for the following reason: The waybill numbers in your pending range are expired  SHM5-A.

Cause

The DHL waybill numbers have expired.

Resolution

To correct this issue:
  1. Select Start > All Programs > ConnectShip Progistics.
  2. Right-click on Progistics Management Console and select Run as administrator.
  3. Select Carrier Configuration > DHL Express.
  4. Select the Unit ID.
  5. Select Edit.
  6. Select the Waybill Number tab.
  7. Verify that Auto-Generate Waybill Numbers is checked. If it is not checked, talk to your DHL contact before extending the expiration dates.
  8. If Auto-Generate Waybill Numbers is checked, update the expiration date. Either set it for a later date or delete the data and leave it blank.
If the issue is still not resolved, contact software support.

UPDATED: August 14, 2021

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