Configuring proof of delivery options in SendSuite Tracking Online

You can collect signatures, pictures, or ID card scans as proof of delivery for delivered packages. You can select a maximum of 2 options per delivery method (desktop and mobile).
Products affected: SendSuite® Tracking Online

You can collect signatures, pictures, or ID card scans as proof of delivery for delivered packages. You can select a maximum of 2 options per delivery method (desktop and mobile).

Features availability varies by subscription level. If you have any questions regarding your subscription level, please contact your administrator.

  1. Select the gear icon in the upper right.
  2. Select Delivery.
  3. To select proof of delivery options for desktop delivery:
    1. Under Proof of Delivery, select the Desktop tab.
    2. Choose RequiredOptional, or Off for:
      • Signature (requires a Signature Pad)
      • Take a Picture (requires a webcam)
      • Scan ID Card (requires a magstripe reader or scanning device appropriate for the medium)
  4. To select proof of delivery options for mobile delivery:
    1. Under Proof of Delivery, select the Mobile tab.
    2. Choose RequiredOptional, or Off for:
      • Signature (requires a Signature Pad)
      • Take a Picture (requires a webcam)
      • Scan ID Card (requires a magstripe reader or scanning device appropriate for the medium)

Note: For attempted and refused packages, no signature is collected.

UPDATED: April 13, 2022

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