Resolve Shipper Number Canceled in CRIS (514) when commissioning UPS in SendSuite Live

Learn how to resolve the error "Shipper Number Canceled in CRIS (514)" when commissioning UPS in SendSuite Live.
Products affected: SendSuite® Live

Issue

When commissioning UPS in SendSuite® Live, the error "Shipper Number Canceled in CRIS (514)" is displayed.

Cause

The UPS account being used has been cancelled.

Resolution

Contact UPS to verify your account status.

UPDATED: June 02, 2021

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