Resolve Shipper Number Canceled in CRIS (514) when commissioning UPS in SendSuite Live

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Products affected: SendSuiteĀ® Live

Issue

When commissioning UPS in SendSuiteĀ® Live, the error "Shipper Number Canceled in CRIS (514)" is displayed.

Cause

The UPS account being used has been cancelled.

Resolution

Contact UPS to verify your account status.

UPDATED: August 24, 2020