"Unable to download required files from the update server. Please ensure your proxy allows access to .zip and .xml files" when running SendSuite Live updates
Products affected: SendSuite® Live
Issue
When running SendSuite® Live updates, the error "an error is returned: Unable to download required files from the update server. Please ensure your proxy allows access to .zip and .xml files"is displayed.
Event Viewer my record additional details
Exception: Exception Information: &"System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Pierbridge.Update.Classes.FileDownloader.HttpDownloadThread()&"
Event Viewer my record additional details
Exception: Exception Information: &"System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Pierbridge.Update.Classes.FileDownloader.HttpDownloadThread()&"
Cause
The Download Method is set to Direct Http Download.
Resolution
Change the SendSuite Live updater to stream from the update server:
Admin
- On the SendSuite Live application server, open the SendSuite Live Installation & Updates program.
- Click the Settings button.
- Click the Configuration tab.
- Under Download Settings, change Download Method from Direct Http Download to Stream from Update Server.
- Click OK.
Admin
UPDATED: August 14, 2021
