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Getting the session Support Code in SendSuite Tracking Online

Learn how to get the session Support Code in SendSuite Tracking Online.
Products affected: SendSuite® Tracking Online

When contacting the Pitney Bowes Help Desk for SendSuite Tracking Online support, the agent may request the Support Code. The Support Code is a per-session code that helps our engineers locate system logging information relative to the session.

To find the Support Code:

  1. Click on the question mark icon in the upper right. The Support Code is listed below the support phone number and hours.
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UPDATED: June 02, 2021