Resolve "Commodity Harmonized code is missing or invalid" when shipping with Canada Post International in SendSuite Live
Learn how to resolve the error "Commodity Harmonized code is missing or invalid" when shipping with Canada Post International in SendSuite Live.
Products affected: SendSuite® Live
Issue
When shipping with Canada Post International, the error "Commodity Harmonized code is missing or invalid" is displayed.
Cause
A Commodity Harmonized code is required for the destination.
Resolution
- Look up the code using the Harmonized Tariff Schedule website.
- In the Line item section of the SendSuite® Live Mail Room Project, locate the field called schedule B#.
- Enter the value from the Harmonized Tariff Schedule website.
- Process the package again.
UPDATED: August 14, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)