Resolve "Commodity Harmonized code is missing or invalid" when shipping with Canada Post International in SendSuite Live

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Products affected: SendSuite® Live

Issue

When shipping with Canada Post International, the error "Commodity Harmonized code is missing or invalid" is displayed.

Cause

A Commodity Harmonized code is required for the destination.

Resolution

  1. Look up the code using the Harmonized Tariff Schedule website.
  2. In the Line item section of the SendSuite® Live Mail Room Project, locate the field called schedule B#.
  3. Enter the value from the Harmonized Tariff Schedule website.
  4. Process the package again.
If the issue is not resolved, contact software support.

UPDATED: October 03, 2017