Resolve "Commodity Harmonized code is missing or invalid" when shipping with Canada Post International in SendSuite Live
Products affected: SendSuite® Live
Issue
When shipping with Canada Post International, the error "Commodity Harmonized code is missing or invalid" is displayed.
Cause
A Commodity Harmonized code is required for the destination.
Resolution
- Look up the code using the Harmonized Tariff Schedule website.
- In the Line item section of the SendSuite® Live Mail Room Project, locate the field called schedule B#.
- Enter the value from the Harmonized Tariff Schedule website.
- Process the package again.
UPDATED: August 14, 2021
