Resolve No Response From Open Ship Service error with FedEx Home Delivery in SendSuite Live

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Products affected: SendSuite® Live

Issue

When shipping a FedEx Home Delivery shipment in SendSuite® Live with a "Required Date" field on the shipping screen populated, the error message "No Response From Open Ship Service" is displayed. Once the error is received, no more FedEx packages can be shipped.

Cause

FedEx ground and FedEx Home Delivery cannot accept a required date. If the "Required Date" field is populated, it will cause the FedEx OpenShip Windows service to stop.

Resolution

To restart FedEx OpenShip Windows service:
  1. On the server, select Windows Start and in the search box type services.msc.
  2. Select services.msc.
  3. In the Services window, scroll down to locate FedEx OpenShip.
  4. Right-click on FedEx OpenShip and select Start.
  5. Close the Services window.
  6. Process the shipment again.
If this does not resolve the issue, contact software support.

UPDATED: May 31, 2016