Certified label does not print in SendSuite Live

Learn how to resolve an issue where a certified label does not print in SendSuite Live.
Products affected: SendSuite® Live

Issue

When trying to print a certified label, it does not print.

Cause

"Certified Mail Label" is not assigned a printer in Documents & Labels in the printer browser add-on.

Resolution

  1. With the browser open, go to Tools > SendSuite Live Printer Configuration.
  2. Click the Documents & Labels button.
  3. Scroll down to the bottom, click the menu next to Certified Mail Label and select the label printer driver.
  4. Click Ok > Ok to close the configuration screen.
  5. Run a test print.

UPDATED: August 14, 2021

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