"Missing or invalid element: Contents Type" when shipping to APO or US Territory in SendSuite Live

Learn how to resolve the error "Missing or invalid element: Contents Type" when shipping to APO or US Territory in SendSuite Live.
Products affected: SendSuite® Live


When shipping to APO or US Territory, the error "Missing or invalid element: Contents Type" is displayed.


This is a configuration issue.


For all APO/DPO/International shipments, a shipment content type must be provided in all ship requests. This element must be entered in PierbridgeShipRequest/ContentType. Valid values for this are:
  • Gift
  • Documents
  • Sample
  • Return
  • Merchandise
  • Other
To map the content type to the ship request, follow the steps below:
  1. Open the Ship or Mailroom project for editing.
  2. Select the Ship or Mailroom project page.
  3. Drag a new list box control onto the project.
  4. Change the label to Content Type.
  5. Right-click the list box and select Data Properties.
  6. Change the control name to ContentType.
  7. Select the List Options tab and click New.
  8. Under Display Text, enter:
Important: Ensure that the content type is entered exactly as shown above – they are case-sensitive.
  1. Assign the Default check box to a blank option.
  2. Select the Use the same database value check box.
  3. Right-click on the Ship button and select Data Properties.
  4. Click Parameters. The XML Schema Request Parameters dialog box is displayed.
  5. Select the Content Type parameter check box.
  6. On the Value list, select Process.Control.ContentType.
Tip: If you have just added something to the project, it should be at the bottom of the available list.
  1. Click OK at each prompt, then click Save Changes. The transaction is now mapped and will be called when the button is clicked by the user.

UPDATED: August 14, 2021

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