Installing ConnectShip updates for SendSuite Live

Products affected: SendSuite® Live, ConnectShip, Progistics Management Console (PMC)

Periodically, it is necessary to install updates to ConnectShip in order to maintain carrier compliance and avoid shipment disruption.

Requirements

Cease all shipping operations until all updates have been successfully applied.
Back up ConnectShip before beginning the update. See
Backing up ConnectShip for SendSuite Live.
You must have a valid ConnectShip user ID and password. If you are not registered, see Registering with ConnectShip.

Updating ConnectShip (Progistics Management Console Core Component Z (6.5x) or above):

Select Start > All Programs > ConnectShip Progistics.
Right-click on Progistics Management Console and select Run as administrator.
In the navigation tree, expand Versions and Updates.
On the right, expand Updates.
Select the Show Available Updates button.
Check all updates you wish to install.
Enter your ConnectShip username and password.
Select Download and Install.
When prompted if all open manifests are closed, select Yes.
When prompted to stop Internet Information Services (IIS), select OK.
When prompted to run maintenance, select OK.
Once all updates have been installed, select Close.
Close Progistics Management Console.

Note: Progistics Management Console Core Component Y (6.4x) is no longer supported. If you need to upgrade, contact technical support.

UPDATED: March 04, 2021

Live Chat

Open Now Mon - Fri, 8am - 8pm ET Sales team hours are 8am - 6pm ET

Live Chat

Live Chat is currently unavailable. Chat is available Mon - Fri, 8am - 8pm ET

Create a case

Submit support requests (Sign in required)