Resolve "Invalid contact SHM5-A" when shipping UPS in SendSuite Live

Learn how to resolve the error "Invalid contact SHM5-A" when shipping via UPS in SendSuite Live.
Products affected: SendSuite® Live

Issue

When shipping with UPS, you cannot rate and ship with some addresses. The system returns a rate, but when attempting to ship, the error message "Invalid contact SHM5-A" is displayed.

Cause

UPS requires information in the Attention to field. 

Resolution

Enter information in the Attention to field.

Note: If the package is not being sent to a specific person, you can just place a period (.) in the Attention to field.

UPDATED: August 14, 2021

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