How to add a new user in SendSuite Live

Learn how to add a new user in SendSuite Live.

Products affected: SendSuite® Live

To add a user to SendSuite® Live:

Open Internet Explorer.
Select the SendSuite Live Administration Login link.
Select the Shipment Server Configuration tab.
Select the Users tab.
Select Users.
Select Add.
Enter a user name, or search Active Directory for the desired user.
If not using an Active Directory user, enter Full Name, Phone, and Email.
Select Location.
Select the user role (User or Administrator).
Select Localization (United States, Canada, etc).
If using Active Directory, select Keep existing password.
If not using Active Directory, select Set Password Manually, then enter a new password.
Select a Cost Center.
Select a Time Zone applicable to the shipper's location.
Select a profile, if one is already created, or select the manual permissions.

Note: If you select manual permissions when adding projects, exclude the add new, amend, delete, and save all options by using the red minuses. Those permissions are not used for an actual user in the system.

UPDATED: August 14, 2021