"Failed to connect to the meter. Please check connections and settings." message when opening SendSuite Xpress or Ascent
Products affected: SendSuite® Xpress, Ascent™
Issue
When opening SendSuite Xpress or Ascent, the following error message is displayed:
Failed to connect to the meter. Please check connections and settings. Do you want to retry?
Cause
A configuration file may be corrupt, or the IP address may not be set correctly.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact client support for assistance.
UPDATED: March 02, 2021
