"Failed to connect to the meter. Please check connections and settings." message when opening SendSuite Xpress or Ascent

Print this support article
Products affected: SendSuite® Xpress, Ascent™

Issue

When opening SendSuite Xpress or Ascent, the following error message is displayed:
 
Failed to connect to the meter. Please check connections and settings. Do you want to retry?

Cause

A configuration file may be corrupt, or the IP address may not be set correctly.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact client support for assistance.

UPDATED: March 02, 2021