"Unable to Connect: Please check the Meter is connected. Failed to complete the OpenDevice sequence." in SendSuite Live

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Products affected: SendSuite® Live

Issue

When attempting to open a SendSuite® Live Mailroom project, it fails to connect to the meter and displays the following error message:
 
Unable to Connect: Please check the Meter is connected. Failed to complete the OpenDevice sequence.

Cause

A communication failure has occurred.

Resolution

If this error occurs after applying updates to the meter, reboot the meter by unplugging it, waiting one full minute, and plugging it back in.
  • Other things to try: Run Internet Explorer with Administrator rights.
  • Verify with your local IT department that the Connect+ meter has its own static IP address which is dedicated to this device only.
If the issue is not resolved, contact software support.

UPDATED: June 03, 2021