"Authentication failed" message when requesting security credentials for FedEx web services in SendSuite Live
Products affected: SendSuite® Live
Issue
When requesting security credentials for FedEx web services in SendSuite® Live, the error message "Authentication failed" is displayed.
Cause
There are several possible causes of this issue.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: November 16, 2018
