"Authentication failed" message when requesting security credentials for FedEx web services in SendSuite Live
Learn how to resolve the error "Authentication failed" when requesting security credentials for FedEx web services in SendSuite Live.
Products affected: SendSuite® Live
Issue
When requesting security credentials for FedEx web services in SendSuite® Live, the error message "Authentication failed" is displayed.
Cause
There are several possible causes of this issue.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: June 03, 2021