"Authentication failed" message when requesting security credentials for FedEx web services in SendSuite Live

Learn how to resolve the error "Authentication failed" when requesting security credentials for FedEx web services in SendSuite Live.
Products affected: SendSuite® Live

Issue

When requesting security credentials for FedEx web services in SendSuite® Live, the error message "Authentication failed" is displayed.

Cause

There are several possible causes of this issue.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021

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