"Authentication failed" message when requesting security credentials for FedEx web services in SendSuite Live

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Products affected: SendSuite® Live

Issue

When requesting security credentials for FedEx web services in SendSuite® Live, the error message "Authentication failed" is displayed.

Cause

There are several possible causes of this issue.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021