"Invalid RequesterID. Error encountered" message with USPS Postage Endicia in SendSuite Live

Learn how to resolve the message "Invalid RequesterID. Error encountered" when rating or shipping with USPS Postage Endicia in SendSuite Live.
Products affected: SendSuite® Live

Issue

When trying to rate or ship with USPS Postage Endicia, the error message "Invalid RequesterID. Error encountered" appears.

Cause

The carrier's RequesterID needs to be updated.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support to update the carrier's RequesterID.

UPDATED: June 03, 2021

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