DATA CORRECTIONS MESSAGE "Postal Code contains a Space or Dash" email from Canada Post for SendSuite Live

Learn how to resolve a "DATA CORRECTIONS MESSAGE Postal Code contains a Space or Dash" email from Canada Post when manifesting in SendSuite Live.
Products affected: SendSuite® Live

Issue

After manifesting with Canada Post, you receive an email message similar to the following:

DATA CORRECTIONS MESSAGE:

This email has been generated to inform you of a processing error due to:

============================================================================

Postal Code contains a Space or Dash. Replaced 1X1 2X2 with 1X12X2 on File line number: X (1208)

Cause

The Ship From and/or Ship To Postal Code fields contain a space or dash.

Resolution

The Ship From and Ship To Postal Code fields should not include a space or dash.

If this requires a configuration change in SendSuite® Live due to customization, contact Pitney Bowes software support to review available options.

UPDATED: June 03, 2021

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