Cannot ship a package after Run As user is changed in SendSuite Live
Products affected: SendSuite® Live
Issue
After changing the Run As user, you cannot ship a package. Various issues may occur, such as:
- Address validation fails on the State/Province field
- The Ship From location is blank
- You cannot load a mailroom project
Cause
The default API web page in Internet Information Services (IIS) has an invalid user ID and password.
Resolution
- Open Internet Information Services (IIS).
- Expand Sites on the left.
- Expand Default Web Site.
- Double-click on API.
- Select Basic Settings in the upper right.
- Click test settings.
- If this fails, select the Connect As button and update the user and password.
- Click OK.
Permissions Required
Administrative
UPDATED: June 03, 2021
