"Server Error in '/SendSuite Live Shipping/Configuration' Application. Parser Error" when loading reports in SendSuite Live

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Products affected: SendSuite® Live

Issue

All SendSuite® Live reports fail to load and generate the following errors:

Error on workstation(s):

Server Error in '/SendSuite Live Shipping/Configuration' Application.
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Parser Error 
Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately. 

Parser Error Message: Could not load file or assembly 'CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.

Source Error:

Line 1:  <%@ Page Language="C#" AutoEventWireup="true" CodeBehind="Report.aspx.cs" Inherits="ReportViewer.Report" %>
Line 2:  
Line 3:  <%@ Register Assembly="CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"
Line 4:      Namespace="CrystalDecisions.Web" TagPrefix="CR" %>
Line 5:  

Source File: /SendSuite Live Shipping/configuration/report.aspx    Line: 3 

Assembly Load Trace: The following information can be helpful to determine why the assembly 'CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' could not be loaded.

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Error on the server:

Server Error in '/SendSuite Live Shipping/Configuration' Application.
--------------------------------------------------------------------------------

Runtime Error 
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. 

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

In Event Viewer:
Event code: 3006 
Event message: A parser error has occurred. 
Event time: 8/1/2016 1:20:45 PM 
Event time (UTC): 8/1/2016 5:20:45 PM 
Event ID: a1d94777c7584d748cd893062a22d5c3 
Event sequence: 28 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT/SendSuite Live Shipping/Configuration-1-131145455603151264 
    Trust level: Full 
    Application Virtual Path: /SendSuite Live Shipping/Configuration 
    Application Path: D:\Program Files (x86)\Pitney Bowes SSL\Shipment Server\Web Site\Configuration\ 
    Machine name: EXPEDITUS 
 
Process information: 
    Process ID: 9332 
    Process name: w3wp.exe 
    Account name: EXPEDITUS\progistics 
 
Exception information: 
    Exception type: HttpParseException 
    Exception message: Could not load file or assembly 'CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.
   at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)
   at System.Web.UI.TemplateParser.ParseFile(String physicalPath, VirtualPath virtualPath)
   at System.Web.UI.TemplateParser.ParseInternal()
   at System.Web.UI.TemplateParser.Parse()
   at System.Web.Compilation.BaseTemplateBuildProvider.get_CodeCompilerType()
   at System.Web.Compilation.BuildProvider.GetCompilerTypeFromBuildProvider(BuildProvider buildProvider)
   at System.Web.Compilation.BuildProvidersCompiler.ProcessBuildProviders()
   at System.Web.Compilation.BuildProvidersCompiler.PerformBuild()
   at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.UI.PageHandlerFactory.GetHandler(HttpContext context, String requestType, String virtualPath, String path)
   at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Could not load file or assembly 'CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.
   at System.Web.UI.TemplateParser.ProcessException(Exception ex)
   at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding)
   at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)

Could not load file or assembly 'CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.
   at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
   at System.Reflection.RuntimeAssembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
   at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection, Boolean suppressSecurityChecks)
   at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
   at System.Reflection.Assembly.Load(String assemblyString)
   at System.Web.Configuration.CompilationSection.LoadAssembly(String assemblyName, Boolean throwOnFail)
   at System.Web.UI.TemplateParser.LoadAssembly(String assemblyName, Boolean throwOnFail)
   at System.Web.UI.TemplateParser.AddAssemblyDependency(String assemblyName, Boolean addDependentAssemblies)
   at System.Web.UI.MainTagNameToTypeMapper.ProcessTagNamespaceRegistrationCore(TagNamespaceRegisterEntry nsRegisterEntry)
   at System.Web.UI.MainTagNameToTypeMapper.ProcessTagNamespaceRegistration(TagNamespaceRegisterEntry nsRegisterEntry)
   at System.Web.UI.BaseTemplateParser.ProcessDirective(String directiveName, IDictionary directive)
   at System.Web.UI.TemplateControlParser.ProcessDirective(String directiveName, IDictionary directive)
   at System.Web.UI.PageParser.ProcessDirective(String directiveName, IDictionary directive)
   at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding)
 
Request information: 
    Request URL: http://expeditus/SendSuite Live Shipping/configuration/report.aspx?reportpath=D:\Program Files (x86)\Pitney Bowes SSL\Shipment Server\Reporting\Carriers\Carrier Activity.rdlx&p1=08/01/2016&p2=08/01/2016&p3=&p4=undefined&exportformat=PDF 
    Request path: /SendSuite Live Shipping/configuration/report.aspx 
    User host address: ::1 
    User: EXPEDITUS\progistics 
    Is authenticated: True 
    Authentication Type: Negotiate 
    Thread account name: EXPEDITUS\progistics 
 
Thread information: 
    Thread ID: 13 
    Thread account name: EXPEDITUS\progistics 
    Is impersonating: False 
    Stack trace:    at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)
   at System.Web.UI.TemplateParser.ParseFile(String physicalPath, VirtualPath virtualPath)
   at System.Web.UI.TemplateParser.ParseInternal()
   at System.Web.UI.TemplateParser.Parse()
   at System.Web.Compilation.BaseTemplateBuildProvider.get_CodeCompilerType()
   at System.Web.Compilation.BuildProvider.GetCompilerTypeFromBuildProvider(BuildProvider buildProvider)
   at System.Web.Compilation.BuildProvidersCompiler.ProcessBuildProviders()
   at System.Web.Compilation.BuildProvidersCompiler.PerformBuild()
   at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.UI.PageHandlerFactory.GetHandler(HttpContext context, String requestType, String virtualPath, String path)
   at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
Custom event details: 

Cause

There is a communication issue between the website (the web.config) and the software that generates the report (Crystal).

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: November 16, 2018