Signature Required added even though not selected when shipping with UPS Consolidated in SendSuite Live
Learn how to resolve when Signature Required is added even though it was not selected when shipping with UPS Consolidated in SendSuite Live.
Products affected: SendSuite® Live
Issue
When shipping UPS Consolidated, it automatically adds signature required and the associates fees, even if not selected in SendSuite® Live.
Cause
Your UPS account settings are set to "Account Level Commercial Signature Required".
Resolution
Speak to your UPS Representative about removing the "Account Level Commercial Signature Required" setting from your account if it is not valid per your carrier contract agreement.
This setting can be disabled in Progistics Management Console, but it will be re-enabled by UPS unless you have them change it.
To disable it in Progistics Management Console:
Admin
This setting can be disabled in Progistics Management Console, but it will be re-enabled by UPS unless you have them change it.
To disable it in Progistics Management Console:
- On the SendSuite Live application server, open Progistics Management Console.
- Expand Carrier Configuration.
- Expand UPS Consolidated.
- Expand the affected shipper account.
- Click on Account Configuration.
- Click on the Contract Options tab.
- Under Permitted Service Options, uncheck Account Level Commercial Signature Required.
Admin
UPDATED: August 14, 2021
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