SendSuite Live does not print

Learn how to resolve SendSuite Live not printing.

Products affected: SendSuite® Live

Issue

SendSuite Live fails to print different types of outputs such as labels, commercial invoice, custom
documentation, and end of day manifests.

Cause

The server may need more resources such as RAM (memory) or hard drive space.

Resolution

Look in the diagnostics for errors that refer to memory or system resources, such as:

System.Exception: The size of the bitmap is too large that there is not enough memory in system can be allocated to the bitmap.

If you see errors such as these, ask your IT department to review the server's resources and add more resources (RAM or hard drive space) if needed.

To temporarily resolve the issue, you can try resetting Internet Information Services (IIS).

UPDATED: February 19, 2021