"This content cannot be displayed in a frame" message when tracking a package in SendSuite Live

Learn how to resolve the message "This content cannot be displayed in a frame" when tracking a package in SendSuite Live.
Products affected: SendSuite® Live


When attempting to track a package in a SendSuite Live View Project by using the "Track Package" button, the following message is displayed:
This content cannot be displayed in a frame
To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame.
This window contains a link to open the information in a new window.


This is an environmental issue that occurs within Internet Explorer.


Important: Ensure that you start from an open SendSuite Live page.
  1. Navigate to Tools > Internet Options, or select the gear icon in the upper right corner, then Internet Options.
  2. Select the Security tab.
  3. Select the Custom level... button.
  4. In the Miscellaneous section, set the Launching Programs and files in an IFRAME option to Enable.
  5. Close and reopen all open Internet Explorer windows.

Test Criteria

Try tracking a package.

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UPDATED: August 14, 2021

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