When attempting to process a shipment in SendSuite® Live, the error message "Error: Package #1: Commodity Quantity Unit of Measure is missing or invalid SHM5-A" is displayed.
Inaccurate, missing, or invalid information is being passed through the Unit of Measure field.
Review the Unit of Measure (UofM or UOM) field within the shipping project. Verify that information is complete and appropriate (PCS or PC for pieces, etc.).
If changing that information does not resolve the issue or is not possible, contact Pitney Bowes software support for assistance.
UPDATED: August 16, 2016