Resolve Commodity Quantity Unit of Measure is missing or invalid SHM5-A when shipping a package in SendSuite Live

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Products affected: SendSuiteĀ® Live

Issue

When attempting to process a shipment in SendSuiteĀ® Live, the error message "Error: Package #1: Commodity Quantity Unit of Measure is missing or invalid SHM5-A" is displayed.

Cause

Inaccurate, missing, or invalid information is being passed through the Unit of Measure field.

Resolution

Review the Unit of Measure (UofM or UOM) field within the shipping project. Verify that information is complete and appropriate (PCS or PC for pieces, etc.).

If changing that information does not resolve the issue or is not possible, contact Pitney Bowes software support for assistance.

UPDATED: June 03, 2021