Resolve "The carrier failed to respond. Please contact your systems administrator" when shipping USPS Server or UPS Consolidated in SendSuite Live
Learn how to resolve the error "The carrier failed to respond. Please contact your systems administrator" when attempting to process a shipment for USPS Server or UPS Consolidated in SendSuite Live.
Products affected: SendSuite® Live
Issue
When attempting to process a shipment for either USPS Server or UPS Consolidated, the error "The carrier failed to respond. Please contact your systems administrator" is displayed.
Cause
There is an issue with the server settings.
Resolution
This issue must be resolved by a Pitney Bowes representative. Please contact software support for assistance.
UPDATED: February 19, 2021