Resolve blurry labels printed from SendSuite Live

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Products affected: SendSuite® Live

Issue

Printed labels are blurry or fuzzy. The barcodes may still be able to be scanned by the carriers, but they are not clear.

Cause

The graphic settings on the printer are not correct.

Resolution

To resolve this issue, follow these steps to change the graphic settings on the printer:
  1. Select Windows Start > Devices and Printers.
  2. Right-click on the label printer and select Printing preferences.
  3. Select the Graphics tab.
  4. Change the Dithering option to Error Diffusion.
  5. Select Apply, then OK.
  6. Turn the printer off and back on.
If this does not resolve the issue, contact software support.

UPDATED: August 14, 2021