Resolve "System.Web.Services.Protocols.SoapException: Internal Server Error" when shipping with FedEx Web Services in SendSuite Live

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Products affected: SendSuite® Live


When shipping using FedEx Web Services in SendSuite® Live, the error "System.Web.Services.Protocols.SoapException: Internal Server Error" is displayed.


This is caused by an issue with the FedEx Web Servers. Most likely the servers are down.


FedEx should have the servers back up within a short amount of time. You can contact FedEx support directly for an update, or contact Pitney Bowes software support.

UPDATED: June 03, 2021