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"Reason for export explanation must be used when Reason for Export is set to other." message with Shipping API in SendSuite Live

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Products affected: SendSuite® Live

Issue

When attempting to ship international using the Pitney Bowes Shipping API in SendSuite® Live, the following error is displayed:
 
Error message: Reason for export explanation must be used when Reason for Export is set to other. If the reason for export / content type is other the user must enter the content type.

Note: This also applies to APO/FPO shipments and shipments to US territories.

Cause

The Content Type is not selected.

Resolution

To resolve this issue using a SendSuite Live project:
  1. In the SendSuite Live Mailroom Project, select International > Invoice and Terms.
  2. Select a Content type from the menu.
If placing an API Ship Request to SendSuite Live, make sure to include <ContentType>. Valid options include:
  • Gift
  • Sample
  • Documents
  • Merchandise
  • Return
  • Other
If this does not resolve the issue, contact software support.

UPDATED: August 14, 2021

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