Resolve cannot rate, ship or Smart Shop with carrier Lone Star Overnight in SendSuite Live

Learn how to resolve an inability to rate, ship or Smart Shop with carrier Lone Star Overnight (LSO) in SendSuite Live when using a ZIP+4 postal code.
Products affected: SendSuiteĀ® Live

Issue

SendSuiteĀ® Live cannot ship, rate or Smart Shop with carrier Lone Star Overnight (LSO) when using a ZIP+4 postal code (for example, 75202-3716). SendSuite Live is able to ship, rate and Smart Shop with LSO when using a 5-digit postal code.

When trying to ship or rate, the following error is returned:
The following errors have occurred, please correct and try again:
Error returned from Lone Star while attempting to Rate. Code: 550121, Description: Zip code must be 5 digits in length when performing filtered searches.

Cause

The LSO carrier's API does not support the ZIP+4 format.

Resolution

To resolve this issue, use a 5-digit postal code for the shipment.

If you need further assistance, contact client support.

UPDATED: June 03, 2021

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