"E-Certified can either be selected with barcode of type IMpb or with pre-printed barcode starting with 94890" message when rating USPS ERR shipment in SendSuite Live

Learn how to resolve the error "E-Certified can either be selected with barcode of type IMpb or with pre-printed barcode starting with 94890." when rating a USPS ERR shipment using pre-printed labels in SendSuite Live.

Products affected: SendSuite® Live

Issue

When rating a USPS ERR shipment using a tracking number scanned in from a pre-printed USPS label the following error is displayed:
Error: E-Certified can either be selected with barcode of type IMpb or with pre-printed barcode starting with 94890.
Barcode type - Legacy
File version - 1.3

Cause

The tracking number is not mapped in the rate request.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021