Resolve "Unable to get property data from undefined or null reference. Error in XMLResponse on ship." when opening SendSuite Live project

Learn how to resolve the error "Unable to get property data from undefined or null reference. Error in XML Response on ship." when opening SendSuite Live projects.
Products affected: SendSuite® Live

Issue

When opening a SendSuite® Live project, the error "Unable to get property ‘data’ from undefined or null reference. Error in XMLResponse on ship." is displayed.

Cause

A Microsoft .NET framework update was recently applied on the computer. The following updates are known to cause this issue:
  • Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2) 
  • Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
  • ASP.NET MVC 4 Runtime

Resolution

If you experience this issue, contact client support.

UPDATED: June 03, 2021

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