When trying to ship international using UPS Consolidated in SendSuite® Live, the following error is displayed:
The following error has occurred, please correct and try again: Package #1: Export Information Code is missing or invalid SHM5-A
The Export Information Code is not specified in shipping administrator.
Note: The Export Information Code defines the type of export. This is only used for shipments that originate in the US.
To resolve this issue:
- Open Internet Explorer.
- Select SendSuite Live Shipping Administrator.
- Sign in.
- Select Carriers.
- Select International Defaults.
- Scroll to Export Codes.
- Select permanent.
- Under the Export Codes Description, select the ellipsis (…).
- Select the export code description from the UPS Export Information Codes list.
If the issue is not resolved, contact customer support.
UPDATED: July 26, 2016