"A service code can not be found for the specified destination..." when rating or shipping DHL Express in SendSuite Live

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Products affected: SendSuite® Live


When rating a DHL Express shipment for a destination that has been used previously, the following message is displayed:
"A service area code can not be found for the specified destination country/postal code/city. Please make sure your destination is valid, or contact DHL (1-800-CALL-DHL) for an appropriate service area code."


There is a problem with the DHL route file.


This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021