Resolve "The openship service is not responding" when shipping FedEx Server in SendSuite Live

Learn how to resolve the error "The openship service is not responding" when shipping via FedEx Server (FSMS) in SendSuite Live.
Products affected: SendSuite® Live

Issue

When rating or shipping a package using any FedEx Server (FSMS) service, the error message "The openship service is not responding" is displayed.

Cause

The Fedex OpenShip Windows service is stopped. 

Resolution

On the FedEx Ship Manager Server (FSMS) application server, perform the following steps:
  1. Select the Windows Start button.
  2. In the search box, type services.msc.
  3. Select services.msc.
  4. Scroll down to locate FedEx OpenShip Service.
  5. Right-click on FedEx OpenShip Service and select Start or Restart.
  6. Make sure that all other FedEx services have a status of Started.
  7. Close the Services window.
If the issue is not resolved, contact software support.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)