Resolve "Missing or invalid element: MailpieceShape. Error encountered (Log ID: 30857)" using USPS Postage Indicia in SendSuite Live

Learn how to resolve the error "Missing or invalid element: MailpieceShape. Error encountered (Log ID: 30857)" when using USPS Postage Indicia in SendSuite Live.

Products affected: SendSuite® Live

Issue

When shipping using USPS Postage Indicia in SendSuite® Live, the error message "Missing or invalid element: MailpieceShape. Error encountered (Log ID: 30857)" is displayed.

Cause

The combination of Service and Package type, for example, First Class and Letter, is not supported by SendSuite Live.

Resolution

Select a supported Service and Package type combination.

UPDATED: June 03, 2021

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