Resolve "Error 2343.Specified path is empty" when running Streetsmart update for SendSuite Xpress or Ascent

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Products affected: SendSuiteĀ® Xpress, Ascentā„¢

Issue

When running the monthly update for Streetsmart, the following error is displayed:

Address Verification Data Installer Information:

Error 2343.Specified path is empty.

Cause

The xml file is corrupted.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: February 18, 2021