Resolve JZ20 printer feeds 6 inches but only prints recipient address on zebra label in SendSuite Live

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Products affected: SendSuiteĀ® Live

Issue

When printing a zebra label (FedEx/UPS/USPS) on a JZ20 printer, it feeds six inches, but only prints the recipient address and leaves the rest of the label blank. In addition, the printer flashes red and must be turned off and back on to get it it back into ready mode.

Cause

The printer driver settings are incorrect.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021