"Total Customs Value (119) or Commodity Line Item Unit Value (1030-#) required." when shipping FedEx Server to Puerto Rico in SendSuite Live
Products affected: SendSuite® Live
Issue
When shipping a FedEx Server international shipment to Puerto Rico, the error "Total Customs Value (119) or Commodity Line Item Unit Value (1030-#) required." is displayed.
Cause
The shipment is set up as a domestic shipment, with the Ship to State of PR and Ship To country of US. FedEx Server treats shipments to Puerto Rico as international shipments.
Resolution
- Set the Ship To State field to blank.
- Set the Ship To Country to Puerto Rico.
UPDATED: August 14, 2021
