"system.exception:index was out of range. Must be non-negative and less than the size of the collection" when importing CSV contact list in SendSuite Live
Learn how to resolve the error "system.exception:index was out of range. Must be non-negative and less than the size of the collection" when importing a CSV contact list into SendSuite Live.
Products affected: SendSuite® Live
Issue
When attempting to import a CSV contact list using the import option in the Address Book, the following error is displayed:
"system.exception:index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index' displays after providing a list name, description, selecting the file and importing under the outlook file type."
Cause
CSV or Excel files can only be imported under the custom file type in the import dialog menu.
Resolution
Re-import the file using the custom method for this file type.
UPDATED: June 03, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)