Resolve "The printer does not support given paper size" when printing a commercial invoice in SendSuite Live

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Products affected: SendSuiteĀ® Live

Issue

When printing or reprinting a commercial invoice from SendSuiteĀ® Live, the error "The printer does not support given paper size." is displayed. The SendSuite Live Printer Configuration Utility is properly configured for the laser printer, using the printer type Response.

Cause

No default printer is configured in Windows.

Resolution

Set the desired laser printer as the default printer in Windows:
  1. Open the Windows Devices and Printers Control Panel.
  2. Right-click on the desiredĀ printer and select Set as default printer.

UPDATED: October 26, 2017