Resolve "The printer does not support given paper size" when printing a commercial invoice in SendSuite Live

Print this support article
Products affected: SendSuiteĀ® Live


When printing or reprinting a commercial invoice from SendSuiteĀ® Live, the error "The printer does not support given paper size." is displayed. The SendSuite Live Printer Configuration Utility is properly configured for the laser printer, using the printer type Response.


No default printer is configured in Windows.


Set the desired laser printer as the default printer in Windows:
  1. Open the Windows Devices and Printers Control Panel.
  2. Right-click on the desiredĀ printer and select Set as default printer.

UPDATED: June 03, 2021